Policies 2025

When hiring Crate Escape Jonesboro for pet sitting services, you agree to comply with the following policies and procedures, as described below. If you are not willing or unable to abide by these policies we can offer contact information for alternate companies to care for your pets. By agreeing to these policies and procedures you also agree to future changes and/or updates.

Communications
The single, best method to contact us is via the online database. These emails, visit notes, and journal comments are seen by staff all through the day. If you contact us via any other method expect delays in response up to 24 hours.

Reservations
It is best to plan at lease a couple of weeks in advance in order to obtain pet sitting services on the dates you desire. A Meet and Greet is required, at least 48 hours prior to reservations, for all new clients. You can require this through the online database like any other service.

Last minute reservations
Last minute things happen and we will do our best to assist with your needs. Because schedules need to be reviewed and shuffled to accommodate last minute pet sitting appointments, a $5 per visit charge will be applied for pet sitting appointments made within 12 hours of your departure. This charge will apply to all appointments scheduled for the first day of your pet sitting appointment.

Reservation confirmation
You will receive a confirmation that your reservations have been accepted as well as an invoice for services.Please review these carefully and make sure you have all the visits you need and none that you don't. Especially checking your departure and return days.

Time Blocks
We offer several conveniently scheduled time blocks to accommodate your busy work schedule and vacation needs. We cannot guarantee that we are going to arrive at a specific time. However, we do guarantee that we will arrive within the designated window of the time you requested. A note will be added to your requested visit notifying your walker or sitter of the time you prefer. Exceptions will only be made for pets with time-sensitive medical needs.

Cancellations/Early Returns
We understand that things happen that cause plans to change. You can request a cancelation through the database at anytime and this is the best way to cancel. As long as your cancelation request comes in at least an hour before visit window begins we can cancel your visit without a fee. Cancelation requests less than an hour before the start of visits will still be charged at the regular rate. Time Windows for Cancelations is as follows:
Morning - request before midnight
Midday-before 10 AM
Late Afternoon- before 2 PM
Dinner/Evening- before 3PM
Bedtime- before 7PM

Holiday and Spring Break bookings have their own cancellation policy. Their cancellations will incur a 50% fee charge.

Canceled visits will have the unused portion of paid fees kept on account for future use. Exceptions to this will be in case of relocation or passing of pets.

Home Access
Crate Escape Jonesboro asks that you use a key lock box on your property. Key boxes\are readily available at many vendors. We need AT LEAST TWO METHODS OF ENTRY. This is to account for mechanical and/or electrical failure.

Front and Garage Door Keypads
Please test your keypad periodically to make sure the battery still has enough power to work. Often extreme heat or cold will drain the power of batteries as well. If you have a front door keypad we still suggest at least 1 key or garage code in a lockbox on your property just in case the battery fails.

Emergency Contacts
Please be sure to always update your emergency contact information and make sure we have a local family member's or a trusted neighbor's phone number on file in case they need to be contacted to aid in entry to your home in case of emergencies or unforeseen events.

Inclement Weather
Inclement weather may include, but is not limited to, thunderstorms where lightning is present, heavy precipitation where visibility is restricted, cold weather when air temperature or wind chill is less than 15, and warm weather when heat index temperature is greater than 100. In these cases we will limit outdoor activity a follow up with inside play and enrichment activities for the remainder of our visit.
In the event of thunderstorms while outdoors services will continue until lightning, heavy precipitation is present, at which point we will seek shelter and wait for lightning to stop, for as long as necessary before completing scheduled visits.
In the case that we are physically unable to reach your home due to impassable roads, we will contact your emergency contact to request assistance. The health and well-being of your pet(s) is our utmost concern. We will contact you as soon as possible to keep you informed of these events. We reserve the right to adjust visit times to accommodate sitters' safe travel due to weather issues. We will attempt to keep you up to date with any adjustments as needed asap.

Visitors
Please notify Crate Escape Jonesboro if others (housekeepers, friends, neighbors, family members, etc.) will have access to your home/yard/pool/vehicles during your absence. It is understood that the client will notify anyone with access to the home that Crate Escape Jonesboro services have been engaged. We take the care and safety of your pet and home very seriously and will contact the police if we feel your home safety has been violated. Additionally, if others are given access to your home it will compromise certain areas of our insurance policies.

Unsecured pet(s)
Crate Escape Jonesboro will not be responsible for free-roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.

Pet Proofing
It is the pet owner's sole responsibility to "pet-proof" any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. Known weakness in fences and gates are the sole responsibility of the client/owner and the pet sitter is not responsible for lose or injured pets. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.

Visit frequency
We suggest 3 visits per day for healthy, adult dogs but a minimum of two visits per day is required.
Dogs in crates must be scheduled for at least 3 visits per day to allow for exercise and comfort.
A minimum of once a day visits are required for all pets other than dogs. There will not be every other day visits for any pets.

Photo/Video
Our dog walkers will often take pictures of your pets while in their care to share with you via journals. We also share some of these photos on social media (Instagram, Facebook) and our website. If you wish to not have your pet featured, please note so on your account to let us know.

Payments
Our online database creates and sends invoices, reminders, and overdue notices automatically.

Payment Types accepted includes:
Paypal (Crate Escape pays a small fee, but clients do not.)
Venmo @CrateEscapeJonesboro
CashApp $CrateEscapeJonesboro
Cash (feel free to deduct 10% from your invoice if paying with cash 👑)

If you use the links at the bottom of your invoice to pay via Paypal your account will automatically be credited.
If you are manually paying us by Paypal, CashApp, or Venmo please send a note via the database to report a payment and insure your account in credited.

Cash left to be collected by the sitter will be credited to your account. Please make sure to leave a note on cash indicating it's for Crate Escape or it will not be collected.

We no long accept checks as payment.

Invoice Types
Vacation Visits will be invoiced at booking and due on or before the first day of service. (Repeated late payments will trigger your account to require payment at the time of booking instead.)

For our Daily Dog Visit Clients an invoice will be created on or before the 15th of the month and due in full by the last day of the current month. You can make payments through the month toward the balance if you would like.

Overdue Payments Two days after your bill's due date it will be considered delinquent. On the third day of delinquency a20% late fee will be added. On the 5th day an additional 20% will be added. On the 15th day your account will become inactive and no more services will be given.

Shopping and Supplies
Please make sure that all items needed to care for your pets are in full supply prior to the start of service.
In the event that your household needs pet related supplies that are essential to the health and well-being of your pets Crate Escape Jonesboro will purchase the supplies needed and provide a receipt for verification. An invoice for the cost of the supplies as well as a $10 per store fee will be made and due the day of shopping.. We understand that supplies sometimes run out but multiple instances of leaving your pets without ample food or litter box supplies will end our contract with you.

Animal Behaviors
Animal behavior can be unpredictable. Crate Escape Jonesboro does not accept responsibility or liability for animal behavior, normal or otherwise, which result in injury to the client's animals. Further, if a service provider is harmed or injured by the client's animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Crate Escape Jonesboro Pet Care provider or by the animals. It is expressly understood and agreed that Crate Escape Jonesboro shall not be held responsible for any damage to Client's property, or that of others, caused by Client's pet(s) during the period in which the pets are in the care of Crate Escape Jonesboro.

Aggressive Behaviors
If a pet has a history of biting or other aggressive behavior, Crate Escape Jonesboro reserves the right to refuse service. Bites must be reported to the local authorities as required by law. The owner will be liable for the representative's medical care expenses and damages that result from an animal bite.

House Cleanliness
Crate Escape Jonesboro will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies on your "Client Profile". If there are accidents above and beyond the normal amount anticipated, Crate Escape Jonesboro will charge a reasonable fee for clean-up time.
We are concerned with the health and safety of pets and sitters. If a home, property, or yard poses danger to humans or pets we will not be able to provide services.

Leashes and Collars
All dogs will be required to be on a standard leash during outdoor walks. We will no longer be using retractable leashes due to safety hazards and lack of control. Each sitter will have a leash to use in the event you do not own one. We ask that you please ensure that all harnesses and collars are free from tears and properly fitted to avoid your pet slipping out.
Please make sure that all pets are wearing collars with identification and contact information. If your current trip involves being out of communication range please add alternate contact information.

Thermostats
Please leave your thermostat settings within a normal comfortable range (65-75F). If the house temperature is outside of this range, Crate Escape Jonesboro will adjust the thermostat. This is to ensure the health and comfort of your pets and staff during our time of service.

Updated 5/2025